Shipping policy

Shipping Policy

We want your order to reach you safely and as quickly as possible. All orders are carefully packaged before being dispatched.

UK Delivery

We currently deliver throughout the UK.

Orders are normally dispatched within 1–2 working days of receiving your order. Once your order has been dispatched, delivery will usually take 2–3 working days

You will receive an email confirming when your order has been dispatched. 

Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to circumstances outside our control, including postal or courier delays, adverse weather and periods of particularly high demand.

Orders Not Received

If your order has not arrived within the expected delivery period, please contact us at suze@suzeselects.co.uk and we will do our best to help.

Incorrect or Incomplete Delivery Information

Please check that your delivery address is correct before completing your order.

We cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to amend the address before the order is dispatched, although this cannot always be guaranteed.

Damaged Parcels

We take care to package all orders securely. If your parcel arrives visibly damaged, please contact us as soon as possible and, where practical, take photographs of the packaging and the item before disposing of anything.

If an item has been damaged during delivery, please contact us at suzanne@suzeselects.co.uk so that we can arrange an appropriate solution.

International Delivery

We currently offer delivery outside the UK.

Where international delivery is available, delivery charges and estimated delivery times will be shown at checkout.

Customers receiving orders outside the UK may be responsible for any applicable customs duties, import taxes or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in our delivery charges unless specifically stated.

Contact Us

If you have any questions about delivery or your order, please contact us:

Email: suzanne@suzeselects.co.uk

We are a small independent business and will always do our best to respond to enquiries as quickly as possible.